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Client Rights Facilitator

DHS/Sand Ridge Secure Treatment Center

  • Location: Mauston, WI
  • Post Date: 9/11/2018
  • Job Type: FULL TIME

The Wisconsin Department of Health Services (DHS); Division of Care and Treatment Services (DCTS); Sand Ridge Secure Treatment Center (SRSTC) is recruiting to fill a Client Rights Facilitator position in Mauston, WI.

Sand Ridge Secure Treatment Center opened in 2001 and houses Wisconsin's Sexually Violent Persons Program. The goal of the center is treating and teaching patients with a history of sexual aggression toward the goal of providing a safe return to the community.

State of Wisconsin benefits include 3.9 weeks of vacation, 9 paid holidays, ample sick time, a top rated health plan, multiple insurance options and an exceptional retirement plan.

Work hours at 7:45 a.m. to 4:30 p.m., Monday through Friday, with the ability to flex hours with supervisor approval.

Click here to see what working for the State of Wisconsin is all about!


Position Summary:   

The Client Rights Facilitator has facility-wide responsibility for implementing the Client Rights Program at Sand Ridge Secure Treatment Center (SRSTC) and the Supervised Release Program and assuring patients’ rights to prompt and adequate care that safeguards personal dignity and respect of cultural, psychosocial and spiritual values.

Duties include overseeing the processing of grievances; providing consultation regarding patient rights; educating and training staff, students and patients and/or their families/guardians about client rights; developing policies and procedures consistent with client rights legislation; and supervising students. The position assists in improving patient outcomes at SRSTC and Supervised Release by respecting each patient’s rights and conducting business relationships with patients and the public in an ethical manner.

Special Notes:   

Due to the nature of these positions, all applicants will be required to allow the Department of Health Services to conduct a background check to determine whether the circumstances of any convictions may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by SRSTC or medical personnel approved by the facility prior to their start date.



Minimally qualified candidates will have:

  • Experience performing investigations or research related to patient/client rights.

  • Experience with problem solving/conflict resolution.

  • Excellent written and oral communication skills.

  • Experience working in an institution setting.

In addition, well-qualified candidates will also have:

  • Experience providing consultation, technical assistance, or training regarding patient/client rights and/or grievance procedures.

  • Experience with record keeping for investigations or grievances.

  • Knowledge of Wisconsin statutes pertaining to treatment of mentally ill or mentally disordered: WSS 51, 55, and 980.

  • Knowledge of Wisconsin Administrative Code: Grievance Procedure.

  • Knowledge of Wisconsin Administrative Code: Confidentiality of Records.


How To Apply:   

Click on the Preview Assessment link near the top of this announcement to view the qualifications that will be evaluated in the initial part of the selection process.

After you have previewed the assessment and would like to
apply for this position, click “Log In” to access your existing account or to create a new account if you do not already have an account in the system. After you have logged in, click “Apply Now.” You will be asked to provide your personal information. Attach your current resume (in a Word or PDF compatible format) and letter of qualifications. To be considered for this position applicants must complete the online process. Failure to submit all required materials will result in an incomplete application and ineligibility for this position. Application materials will not be accepted if received in an incompatible format, an email, as a hard copy or a fax.

Applicants deemed eligible will be invited to participate in the next step of the selection process. If you have any questions regarding the application process, please contact the HR Specialist on this announcement.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the online application process to apply.

Please note: Important communication regarding this recruitment will be sent via email.


DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are encouraged to apply. For complete information on veterans’ hiring programs that may benefit you, please visit the Employment Assistance page on the Wisconsin Department of Veterans Affairs’ website.

DHS/Sand Ridge Secure Treatment Center