Order Fullfillment Representative
Barton International has been a family-owned company for seven generations, and today is recognized as a world leader in the production of the highest-quality garnet abrasives the industry has to offer. In addition to the mining and milling operation, Barton owns in upstate New York, we globally source and import abrasives for processing and distribution. We have a growing business in the distribution of specialty machine tool parts and accessories.
We have an immediate opening for an Order Fullfillment Representative in our Glens Falls, NY headquarters.
All employees are eligible to receive a competitive starting salary and an excellent benefits package. Our comprehensive benefits package includes: medical and prescription drug coverage, Health Savings Account with company contributions, dental, vision, 401(k) with company match, company paid life insurance, paid time off, holiday pay, personal protective gear and much more.
Respond to customer inquiries including: orders, product offering, pricing, availability, delivery schedules, order status, etc.
Input orders into ERP system paying close attention to special delivery instructions and detail.
Reviews accuracy on all order related documents including: packing slips, purchase orders, invoices, or other documents as applicable.
Interacts with internal staff and third-party warehouses on a variety of issues relating to delivery schedules, products, pricing discounts, availability and to identify and resolve customer concerns.
Obtain the most cost-efficient freight rate via phone, email or internet.
Prepares bills of lading indicating any special customer needs (packaging, labels, etc.).
Monitors and tracks shipments to ensure on-time delivery of goods and investigates and resolves discrepancies and issues
Generates return authorizations (RMA's); coordinates with customer, carrier and warehouse for pick up and return.
Monitor and communicate with the appropriate parties' details related to delayed shipments, damaged goods, and other transportation matters to ensure high quality customer service.
The ideal candidate should have:
Positive work record, including professionalism, safety performance, productivity, quality of work, attendance and communication.
High school diploma
One to three years logistics experience
Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
Ability to resolve a variety of customer service needs.
Excellent written and oral communication skills in person, via phone and written correspondence.
Strong organizational skills including the ability to manage multiple projects and details simultaneously.
Ability to work well under pressure in a fast-paced environment.
To apply, please go to https://www.barton.com/careers
An Equal Opportunity Employer
Barton International Promotes a Drug Free Work Place