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Customer Service Representative

Mueller Company

  • Location: Decatur, IL
  • Post Date: 9/12/2018
  • Job Type: FULL TIME
Mueller Company - 
Customer Service Representative Opening 
Starting hourly rate: $16.82/hour 


Mueller Company (Mueller Co.), the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Service Department for a Customer Service Representative. This position opening, as a result of an internal promotion, is located at Mueller's Shared Services office in Decatur, Illinois and will report to the Customer Service Assistant Manager. 

Duties will include, but not be limited to, the following: Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations. Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete. Act as liaison between outside sales representatives/customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times. Engage in opportunistic and add-on sales activities. Carry out additional job responsibilities and duties as required. 

This position requires extended use of a phone/head-set for up to eight hours per workday. 

Required Qualifications: High school diploma or equivalent. Previous work experience or other activities demonstrating the requirement of a strong communications background. Intermediate computer experience with ability to quickly learn and navigate new computer programs. Ability to work in a team setting and gain trust and respect of various persons throughout Mueller's various locations and customer base. Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner. Demonstrated organizational and time management skills.

Ideal Qualifications: 2+ years of customer service and/or inside sales experience. Bachelor's degree in business or communications-related field. Strong experience in mainframe programs that include inventory control - such as AS400/JD Edwards (JDE). Familiarity with database programs such as Act/Outlook. Experience with phone-based customer service support systems Technical/Mechanical background. Applicants not meeting the "Required Qualifications" listed above will not be considered for this position.  

Work hours will be Monday through Friday. For adequate nationwide customer support coverage, start times may occur between 7:00 - 10:00 a.m. with an end time between 4:00 - 7:00 p.m. (Most shifts are 7a-4p or 8a-5p.) This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.) No relocation assistance will be offered for this position. 

Individuals interested in this position should apply for this position through the website in which you are viewing this opportunity or apply directly at the Mueller Water Products' career portal. (https:/muellerwaterproducts-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobInfo&version=1&jobid=1784) 

All resumes will be collected through the Mueller Water Products' Silk Road (Open Hire) online recruiting platform and held in confidence. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.  

Mueller Company offers an excellent salary and benefits package. Current benefit offerings include: medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term and long-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, supplemental insurance at group rates, and much more. 

Mueller Company is an Equal Opportunity Employer.