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Utility Account Specialist

City of Twin Falls

  • Location: Twin Falls, ID
  • Post Date: 6/8/2021
  • Job Level: Experienced

Utility Account Specialist

EFFECTIVE DATE:                        Immediately upon selection

EXPECTED STARTING HOURLY RANGE:     $17.71 - $21.25                               Grade: 6


JOB DUTIES:  This position provides customer service such as collecting and receipting money as well as utility account functions such as generating billings and periodic review of billing accuracy. 

General responsibilities: Create water and sewer account billings for residential and industrial customers, review financial and account records for past due accounts, and perform general administrative support for the Utility Department. The candidate must provide excellent service to customers over the phone and in person, balance daily cash receipts for utility payments, and enter work orders for water and sewer accounts.

             The Utility Account Specialist will work independently and cooperatively in a team environment and is responsible for learning a variety of processes and policies that provide for the efficient conduct of business.  

QUALIFICATIONS:  A High School diploma or G.E.D.  and two (2) years experience and knowledge working in a point of sale or customer service capacity.  The successful applicant will have some previous experience in the following:

· Accurate billing accounts                             · Follow actions in order and arrange information

· Bookkeeping                                                   · Post financial transactions

· Windows Suite competency                         · 10-key accuracy

· Cashier duties                                                 · Familiarity with math or accounting


APPLICATION PROCEDURE:  To be considered for the position, candidates must complete the following steps by July 2, 2021.  This position will remain open until filled.

Skills Assessments - The assessment will take approximately 1 hour to complete and the results will be sent directly to the Human Resource Office.  To schedule an appointment, contact the Idaho Department of Labor (DOL) at magicvalleymail@labor.idaho.gov">magicvalleymail@labor.idaho.gov or call 208-735-2500. 

Application - Interested individuals should submit an online application using the following link: Utility Account Specialist. 


      For additional information, please contact Human Resources at 208-735-7251 or magicvalleymail@labor.idaho.gov">magicvalleymail@labor.idaho.gov.

Human Resources Department

An Equal Opportunity Employer – Drug Free Workplace

Qualified veterans who provide required documentation will be given preference in accordance with Idaho state law.

City of Twin Falls