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General Manager

Connect Transit

  • Location: Bloomington, IL
  • Post Date: 4/7/2021
  • Job Type: FULL TIME
In accordance with the provisions of the Intergovernmental Agreement between the City of Bloomington and the Town of Normal, and reporting directly to the Connect Board, the General Manager (GM) is responsible for leading all aspects of the day-to-day operation of a complex and diverse organization that is focused on providing on-time, reliable and equitable fixed-route, express bus, and paratransit/ADA transit services, while ensuring a safe environment for both customers and employees. 

In concert with the Board, and with input from community and other stakeholders, the GM will set the strategic direction for the organization and will oversee all internal functions such as maintenance, administration, capital & operating budgeting, finance, planning, procurement, contract & project management, marketing, and customer service. He/she must also sustain an inclusive and equitable working environment, encourage staff development and diversity, and maintain positive labor relations. 

The GM must employ the latest transit industry management practices and emerging technologies, and possess exceptional interpersonal, presentational, and communication skills to ensure that the Board and the community are regularly and fully informed about plans and actions that are being taken to maintain and improve service. The GM must also nurture constructive external partnerships with local, state and federal elected officials, including both the Bloomington and Normal City Councils, the State Legislature, and Congress, as well as with funding and regulatory partners, such as the Federal Transit Administration (FTA) and the Illinois Department of Transportation (IDOT.) 

SUPERVISORY RESPONSIBILITIES This position directly supervises Senior Staff and has overall responsibility for all transit system employees. 

• Ability to listen to, empathize with, and develop policy based on the needs of diverse groups of riders. 
• Ability to develop consensus and build community coalitions by working with and on behalf of a variety of community stakeholders – including transit dependent riders, individuals with disabilities, labor unions, veteran’s groups, businesses, schools, and governmental leaders. 
• Ability to “think outside of the box” when confronted with competing ideas or issues and be open to change. 
• Ability to work with universities and large employers to develop meaningful partnerships to support public transportation as a whole in the B-N community. 
• Ability to achieve policy supportive of ridership needs (especially those who are disabled, transit dependent or low-income) while being cognizant of the financial resources to achieve those goals.
• Ability to speak publicly in order to champion the importance of a healthy, vibrant public transportation system that serves the needs of a diverse ridership. 
• Ability to work with and develop consensus between the governmental bodies of Bloomington and Normal pursuant to the intergovernmental agreement. 
• Ability to successfully pursue state and federal grants. 
• Demonstrated managerial experience with an ability to look at organizational structure and define roles / responsibilities that achieve organizational goals. 
• Ability to be personally invested in the Bloomington-Normal community in its quality of life. 

Duties and Responsibilities: 
• Protect, advocate for, and ensure the best interests of, the transit system. 
• Develop and maintain close working relationships with members of the Board of Trustees in order to identify, promote and implement funding and service policies, goals and programs designed to meet established and forecasted community and transit system needs. 
• Work with the Board of Trustees to develop both short- and long-range plans and annual budgets. 
• Maintain a leadership role in the development of the transit system’s budget and directs budget expenditures in accordance with established objectives. 
• Exercise responsible fiscal management of the transit system’s assets and optimize grant allocations, farebox revenues, expenses and cash flow, consistent with Board policies and directives. 
• Balance future transit capital and operating plans that integrate effective transit system state of good repair and growth opportunities effectively with community and stakeholders needs. 
• Direct, through leadership and collaboration with subordinates, the activities and the operations of all transit system departments. 
• Provide strategy and direction for the procurement of funds from the Federal Transit Administration and other public sources. 
• Aggressively seek funding and favorable legislation from the Federal Government by working with federal elected officials, the Department of Transportation, especially the Federal Transit Administration, and others. 
• Aggressively seek funding and favorable legislation from the State of Illinois by working with state elected officials, the Illinois Department of Transportation and others. 
• Develop and implement strategies to ensure sustainability and quality of service to riders. 
• Represent and market the transit system to community groups, service organizations, civic communities, legislative bodies, legislative delegations and technical industry organizations. 
• Review the efficiency of the transit system’s organizational structure and evaluate the performance and effectiveness of Senior Staff. Work to strengthen the organization by improving morale and directing implementation of programs to develop and train employees. 
• Maintain a clear sense and understanding of problems or tensions existing at every level of the organization and develop proactive solutions to address them. 
• Confer and negotiate with Union representatives, elected and appointed government officials, public representatives, and the media, serving as the primary representative of the transit system. 
• Cultivate and maintain collaborative and productive relationships internally with organized labor and non-represented staff and externally with local, state and federal governments and regional funding partners. 
• Cultivate and maintain collaborative and productive associations with national, state and local organizations to advance transit system goals and objectives. 
• Ensure system-wide implementation and compliance of applicable local, state, and federal rules and regulations. 
• Accountable for the overall development and oversight of the transit safety and security systems.

Knowledge of: 
• Public transportation and public transportation management - especially innovative and emerging industry practices and how transit services will evolve and adapt in the future. 
• Administrative principles and methods, including goal setting, program and budget development and implementation of capital and operating budgets. 
• Principles, practices and program areas related to transit operations. 
• Principles and practices of public administration. 
• Strategic long-term fiscal planning and cost management; creative financial methodologies; and information management systems. 
• Social, economic, political and environmental issues influencing regional mobility and use of public transportation. 
• Transportation/land use planning. 
• Local, state and federal legislative processes and procedures. 
• Applicable local, state and federal laws, rules and regulations. 

Ability to: 
• Plan, organize, and control the integrated work of a public transit organization. 
• Develop and implement objectives, policies, procedures, and internal controls. 
• Determine strategies to achieve goals. 
• Understand, interpret and apply laws, rules, regulations, policies, procedures, budgets, contracts and labor/management agreements. • Represent agency before elected officials and the public. 
• Secure operating and capital funding from a variety of sources and promote favorable transit legislation. 
• Analyze situations, identify problems, implement solutions and evaluate outcomes. 
• Communicate effectively including building consensus and solving problems. 
• Resolve sensitive issues (e.g. community, organized labor). 
• Interact professionally with various levels of employees, outside representatives, public officials, the media and the community at large. • Analyze and resolve complex organizational, staffing and other issues. 
• Attract and develop professional talent. 
• Motivate staff to successfully deliver capital and planning projects. 
• Provide innovative solutions to maximize efficiency and effectiveness of existing operations and processes. 

Minimum of ten years successful executive management experience in an organization of comparable size and complexity, including a minimum of seven years management experience in public transportation required.
A bachelor’s degree in Business Administration, Transportation, Urban Planning, Engineering or equivalent. A master’s degree is strongly preferred. 

Must qualify for a valid Illinois driver’s license. 

Work requires sufficient physical strength, agility, endurance, dexterity and hand-eye coordination to perform all essential duties. Work requires lifting and carrying objects weighing up to 25 pounds. Work requires operating standard office equipment such as personal computer workstations, printers and copy machines. Some work will be performed outdoors in a variety of weather conditions. 

The work is primarily performed indoors. It involves exposure to normal risks typical to all aspects of transit system bus operations. It may involve exposure to angry and/or unpleasant individuals. Connect Transit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Connect Transit