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Parking Enforcement Specialist

Town of Normal, IL

  • Location: Normal, IL
  • Post Date: 12/21/2018
  • Job Type: PART TIME

Parking Enforcement Specialists

Salary 
$15.54 - $17.37 Hourly
Location 
Normal, IL
Job Type
Part-time
Department
Police Department
Job Number
151
Closing
1/9/2019 5:00 PM Central
Job Description

The above salary is the starting salary and depends upon qualifications.  Three positions are currently available, with the following shifts:

  • Monday through Thursday, 8:00am to 12:30pm.
  • Wednesday through Saturday, 12:30pm to 5:00pm.
  • Monday & Tuesday, 12:30pm to 5:00pm and Friday & Saturday, 8:00am to 12:30pm.

The Parking Enforcement Specialist conducts regular vehicle and foot patrols of timed street and surface parking lots, issuing parking citations.  Employees in this role have frequent interactions with the public when issuing citations, following up on parking complaints, or explaining parking regulations.  Therefore, a PES must have excellent communication and customer service skills.   The nature of the work is such that an employee frequently has considerable independence of action in the disposition of routine work matters, in giving information, and in other public contact work; as such, significant attention to detail is required. After initial training this work is performed independently and performance is evaluated through Police Department command.

Duties/Essential Job Functions

  • Issues citations for parking violations, such as overtime parking, front yard parking, and parking in no parking zone.
  • Answers a variety of questions from the public regarding parking regulations.
  • Provides information to the public on the location of Town parking facilities, geographical parking regulations and the citation appeal process.
  • Utilizes the electronic parking citation software for the issuance of violations. 
  • Communicates with direct supervisor regarding citizen parking complaints and steps taken toward resolution.   
  • Develops a safety-conscious approach to work, keeps work environment free of hazards and reports hazards to co-workers and supervisors. 
  • Complies with all traffic laws and regulations.
  • Performs other duties as assigned.

Required Knowledge, Skill and Abilities

  • Current knowledge of or ability to learn Town and state parking laws.
  • Ability to understand and effectively carry out oral and written instructions. 
  • Ability to operate a motor vehicle safely. 
  • Prior to hire, must have and then maintain a valid Illinois driver's license. 
  • Must have a basic proficiency in the use of computers and Microsoft Office software products. 
  • Ability to use a keyboard and perform data entry.
  • Basic knowledge of geographical areas of the Town and the ability to learn street-number systems.  
  • Ability to communicate in stressful situations, in a firm but courteous manner. 
  • Ability to work outdoors for prolonged periods under adverse weather conditions.

Desirable Training and Experience

Graduate from a standard high school or equivalent is required with some experience in work involving public contact or any equivalent combination of training and experience is desirable.  Valid Illinois Driver's license is required.

 

Agency
Town of Normal
Address
11 Uptown Circle

Normal, Illinois, 61761
Phone
309-454-9518 
Town of Normal