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Supervisor, Front Counter

Mediacom

  • Location: Marion, IL
  • Post Date: 11/7/2018
  • Job Type: FULL TIME
Customer Service NOW HIRING Supervisor, Front Counter (Non-Retail) Marion, IL - responsible for enhancing and monitoring the performance of Front Counter Customer Service Representatives and Quality Assurance positions in Kentucky/Southern IL/Caruthersville, MO SPECIFIC RESPONSIBILITIES: Assists CSSRs in determining the resolution of all customer situations. Establishes and communicates goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives. Plans and organizes work flow of CSSRs. Trains and evaluates employees to help improve performance and productivity in sales and customer service. Assists in the training of new CSSRs through an on-the-job-training program. Assists with "check for errors" reports on Cash handling statistics by collecting appropriate data. Establishes and communicates goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives. Track and analyze individual and departmental performance to maximize production. Respond to customer inquiries/complaints, and ensure that appropriate action is taken including follow up with customers and staff. Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner. Regular Attendance required. Other duties as assigned. EXPERIENCE/SKILLS: High school diploma or GED required; Bachelors Degree or above preferred. Required - 2 years' customer service or retail supervisory experience. Must possess excellent listening, verbal and written communications skills including good grammar and a well-modulated speaking voice. Must be computer literate. Adeptness in handling customer complaints Possess excellent organizational and office skills and be detailed oriented. Able to coordinate with multiple management levels and groups, work in a high-pressure environment with all types of people, and establish good teamwork ability. Able to analyze and solve problems in a changeable work environment. Valid driver's license with acceptable driving record required. Regional/Area travel is required. Must be willing to work evenings, weekends, and holidays as required. Applications will be accepted until position is filled. Apply at http://mediacomcable.com/careers Job ID 12520 Mediacom Communications EOE/AA; we consider applications without regard to race, color, religion, sex, national origin, disability or vet status.
Mediacom