Were offering an excellent salary, benefits and perks package for the right Customer-centric Service Representative. Our CSR provides effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the organization. Also provides branch collection support for customer service and administration.
Activities, Tasks and/or Functions: Receives sales calls, quotation requests, faxes, mail, EDI, email, and will-call orders. Provides inventory and pricing information along with physical inventory assistance. Coordinate with outside sales to occasionally attend client visits, purchasing, billing, management, and warehouse customer issues. Enters or processes delivery ticket/shop orders/credit card transactions. Produce and negotiate customer quotations and proposals. Contacts customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts. Reports collection status to AR and management. Informs and complies with company return goods policy Quote follow-up and track lost sales reports as well as expediting all customer inquiries and orders. Arrange direct and/or hot shot deliveries to correct customer problems. Participate in special projects as requested by management.
Requirements: Some College Associates Degree preferred A minimum of 1-year sales experience, preferably industrial distribution sales Highly motivated and results oriented Strong communication, organization, multi-tasking, and time management skills Solid problem solving, and consultative skills required Ability to work in a fast-paced team sales environment with minimal supervision. Experience with MS Office Outlook, Excel, Word Dependability and ability to learn quickly Competencies: Action Oriented Business Acumen Composure Customer Focus Functional/Technical Skills Learning on the Fly Listening Organizing Perseverance Planning.
For immediate consideration, submit your resume to firstname.lastname@example.org